Total quality management implementation, and its barriers in Education system

Total quality management implementation, and its barriers in Education system


Abhijit Mehta, & Faisal Rafik Degi

Department of Education., Rajiv Gandhi University, Arunachal Pradesh,India


The main purpose of this paper is to specify the thoughts of the modern era paradigm on Total quality management “TQM” and its application in the field of education. This research starts with the background theory/ literature review and then outline the result of the study, conducted by the students to obtain the different perspective on Total quality management in education. This sector needs improvement. It means that adoption of TQM in education gives you an excellent result in the overall system. As we can say that adoption of total quality management in education can ascertain more effective institutional change with success. As a result, this research proposed a theory which is obtained from TQM like institutional change environment, sustainable success, and innovation which express the relationship between the educational institutions and the role of total quality management.


Total quality management, education, government sector, educational sector.

To cite this article

Mehta, A.,  & Degi,  F.R. (2019). Total quality management implementation, and its barriers in Education system, International Journal of Management, and Social Sciences Review (IJMSSR). Vol. 3, No. 1, pp.36-42. Doi:10.31219/


Copyright © 2019 Authors retain the copyright of this article.
This article is an open access article distributed under the Creative Commons Attribution License ( which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.



[1] Al-Marri, K., Ahmed, A. M. M. B., & Zairi, M. (2007). Excellence in service: An empirical study of the UAE banking sector. International Journal of Quality and Reliability Management, 24(2), 164–176. [Google Scholar]

[2] Al-Shafei, A. I., Bin Abdulrahman, K., Al-Qumaizi, K. I., & El-Mardi, A. S. (2015). Developing a  generic model for total quality management in higher education in Saudi Arabia. Medical Teacher, 37, S1–S4. [Google Scholar]

[3] Bayraktar, E., Tatoglu, E., & Zaim, S. (2008). An instrument for measuring the critical factors of  TQM in Turkish higher education. Total Quality Management, 19(6), 551–574. [Google Scholar]

[4] Bilen, C. (2010). Total quality management in higher education institutions: Challenges and future directions. International Journal of Productivity and Quality Management, 5(4), 473–492. Blumberg, B., Cooper, D. R., & Schindler, P. S. (2008). Business research methods. New York, NY: McGraw-Hill Higher Education. [Google Scholar]

[5] Borges, L. F. M., Santos, C. K. S., & Leal, E. A. (2014). Quality in educational service: Expectations versus performance in the accounting undergraduate course. European Scientific Journal, 10(1), 100–114. [Google Scholar]

[6] Dick, G. P., & Tari, J. J. (2013). A review of quality management research in higher education institutions (Ken Business School working paper series no. 274). Canterbury: University of Kent. [Google Scholar]

[7] Ezeokoli, R. N., & Ayodele, K. O. (2014). Dimensions of service quality encountered by students on sustainability of higher education in Nigeria. Developing Country Studies, 4(6), 147–156. [Google Scholar]

[8] Hsu, M.-C., Chiang, C., & Liang, C. (2014). The mediator effects of imagination between learning environment and academic performance: A comparison between science and engineering majors. International Journal of Technology and Design Education, 24(4), 1–18. [Google Scholar]

[9] Ifran, S. M., & Kee, D. M. H. (2013). Critical success factors of TQM and its impact on increased service quality: A case from service sector of Pakistan. Middle East Journal of Scientific Research, 15(1), 61–74. [Google Scholar]

[10] Kanji, G. K., & Malek, A. (1999). Total quality management in UK higher education institutions. Total Quality Management, 10(1), 129–153. [Google Scholar]

[11] Laredo, P. (2007). Revisiting the third mission of universities: Toward a renewed categorization of university activities? Higher Education Policy, 20(4), 441–456. [Google Scholar]

[13] Massy, W. F., Sullivan, T. A., & Mackie, C. (2013). Improving measurement of productivity in higher education. Change: The Magazine of Higher Learning, 45(1), 15–23. [Google Scholar]

[14] Mehta, N., Verma, P., & Seth, N. (2013). Total quality management implementation in engineering education in India: An interpretive structural modeling approach. Total Quality Management, 25(1–2), 124–140. [Google Scholar]

[15] Neyestani B., & Juanzon. J. B.P. (2016); Identification of A Set of Appropriate Critical Success Factors (CSFs) for Successful TQM Implementation in Construction, and Other Industries. International Journal of Advanced Research. 4 (11). 5181-1591. [Google Scholar]

[16] Noaman, A. Y., Ragab, A. H. M., Madbouly, A. I., Khedra, A. M., & Fayoumi, A. G. (2015). Higher education quality assessment model: Towards achieving educational quality standard. Studies in Higher Education. Society for Research in Higher Education. Advance online publication. [Google Scholar]

[17] Owlia, M., & Aspinwall, E. M. (1997). TQM in higher education – a review. International Journal of Quality & Reliability Management, 14(5), 527–543. [Google Scholar]

[18] Pandi, A. P., Rao, U. S., & Jeyathilagar, D. (2009). A study on integrated total quality management practice in technical institutions–stakeholders’ perspective. International Journal of Management in Education, 3(3), 416–428. [Google Scholar]

[19] Rawat, M. S. (2007, November 2–3). Innovation for quality and relevance. Paper presented at The Higher Education Summit, New Delhi, India. [Google Scholar]

[20] Rosa, M. J., Sarrico, C. S., & Amaral, A. (2012). Implementing quality management systems in higher education institutions. In M. Savsa (Ed.), Quality assurance and management (pp. 129–146). Rijeka: INTECH. [Google Scholar]

[21] Sahu, A. R., Shrivastava, R. R., & Shrivastava, R. (2013a). Development and validation of an instrument for measuring critical success factors (CSFs) of technical education-a tqm approach. International Journal of Productivity and Quality Management, 11(1), 29–56. [Google Scholar]

[22] Sahu, A. R., Shrivastavam, R. R., & Shrivastava, R. L. (2013b). Critical success factors for sustainable improvement in technical education excellence – a literature review. The TQM Journal, 25(1), 62–74. [Google Scholar]

[23] Sakthivel, P. (2007). Top management commitment and overall engineering education excellence. The TQM Magazine, 19(3), 259–273. [Google Scholar]

[24] Sarda, S. S., Bonde, D. S., & Kallurkar, S. P. (2006). Application of Six-sigma in technical education. Journal of Engineering Education, 19(6), 45–47. [Google Scholar]

[25] Sayeda, B., Rajendran, C., & Lokachari, P. S. (2010). An empirical study of total quality management in engineering educational institutions of India: Perspective of management. Benchmarking: An International Journal, 17(5), 728–767. [Google Scholar]

[26] Shauchenka, H. V., & Bleimann, U. (2014). Methodology and measurement system for higher education service quality estimation. Proceedings of the conference on education technologies and education, 21–28, Interlaken, Switzerland. [Google Scholar]

[27] Thandapani, D., Gopalakrishnan, K., Devadasan, S., Sreenivasa, C., & Murugesh, R. (2012). Quality models in industrial and engineering educational scenarios: A view from literature. The TQM Journal, 24(2), 155–166. [Google Scholar]

[28] Tseng, Y. F., Wu, Y.-C. J., Wu, W.-H., & Chen, C. Y. (2010). Exploring corporate social responsibility education – the small and medium sized enterprise viewpoint. Management Decision, 48(10), 1514–1528. [Google Scholar]

[29] Venkatraman, S. (2007). A framework for implementing TQM in higher education programs. Journal of Quality Assurance in Education, 15(1), 92–112. [Google Scholar]